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COMPANY INFORMATION
deepcleaning.ie is operated by JUPITERMA LIMITED. For the purposes of these Terms & Conditions, all references to “we”, “us” or “our” refer to JUPITERMA LIMITED, the company responsible for providing the services described on this website.
Booking Agreement: By placing an order or making a booking by phone, email or through our website, the customer enters into a verbal or written agreement with JUPITERMA LIMITED and agrees to be bound by these Terms & Conditions.
By confirming a booking, the customer confirms that all information provided regarding the property, its condition and the required services is accurate and complete.
The customer is responsible for informing JUPITERMA LIMITED in advance of any unusual conditions, hazards, fragile items, special materials or other circumstances that may affect the cleaning service.
Property Preparation: Customers are requested to declutter and prepare the property as much as reasonably possible before the cleaning team arrives. A tidy and accessible property allows our team to work efficiently and achieve the best possible cleaning result.
Accessible Areas: All corners, floors, surfaces and areas included in the agreed cleaning service must be reasonably accessible. Where an area is blocked by furniture, boxes, personal belongings or other items, the team may be unable to clean that area.
Clutter: To maintain an efficient cleaning pace and consistent service standards, customers should clear areas where more than 5 items need to be dusted or cleaned.
Where an area contains 5 or more personal items, the cleaning team will clean or dust around the items as far as reasonably possible. Items will not be moved, sorted, organised or rearranged by our team.
Organising Services: JUPITERMA LIMITED does not provide organising, decluttering, packing or personal belongings management services.
Personal Belongings: Customers should remove or secure personal belongings where necessary before the service. Our cleaning team will not sort, pack, organise or relocate large quantities of personal belongings.
Furniture and Heavy Items: The cleaning team will not move heavy furniture, appliances, fragile items or valuable belongings unless this has been agreed in advance and it is reasonably safe to do so.
Walls: Painted walls and wallpapered walls are not washed or wet-cleaned. These surfaces may only be cleaned using a suitable dry dusting brush.
Tiled Walls: Tiled walls, including ceramic and other suitable washable tiled surfaces, may be washed as part of the cleaning service.
Oven Cleaning: Ovens are cleaned only to the extent that they can be safely accessed and cleaned without dismantling the oven.
JUPITERMA LIMITED does not dismantle ovens or remove oven doors, oven door glass or other oven components for cleaning.
JUPITERMA LIMITED does not currently provide the following services:
Dishwashing: We do not provide a dedicated dishwashing service. A small number of dishes may occasionally be washed where appropriate facilities and supplies are available. Where a dishwasher is available, dishes may be placed into the dishwasher.
Laundry Services: We do not provide laundry, ironing or laundry-folding services.
Shopping and Errands: We do not provide shopping, collection, delivery or personal errand services.
Clutter Removal or Moving: We do not pick up, move, remove, sort or organise clutter or personal belongings.
High-Reaching Windows: We do not clean windows or glass surfaces that require unsafe or excessive reaching or access at height.
Heavy Lifting: For health, safety and insurance reasons, our cleaning team does not undertake heavy lifting over 25 lbs (approximately 11.3 kg).
Biohazard Cleaning: We do not clean bodily fluids, significant biological contamination, hazardous waste or other biohazardous materials. Minor cleaning of normal bathroom areas is included where it can be safely carried out using standard cleaning methods.
Excessive Pet Hair: Excessive pet hair requiring specialist or substantially additional cleaning may be subject to an additional charge or may be declined depending on the condition.
Working at Height: For health, safety and insurance reasons, our cleaning team does not work at height or use ladders beyond the equipment and height permitted by our insurance and safety procedures.
Specialist Hazardous Cleaning: We do not undertake cleaning involving hazardous substances, dangerous contamination, infestations or conditions requiring specialist remediation unless specifically agreed in advance and suitable arrangements are in place.
Cleaning Products and Equipment: JUPITERMA LIMITED will provide the professional cleaning products, solutions, tools and equipment required for the agreed cleaning service, unless otherwise agreed.
JUPITERMA LIMITED is responsible only for the cleaning products, solutions and equipment supplied by the company.
The company accepts no responsibility for damage, ineffective cleaning or other issues resulting from detergents, cleaning products, equipment or materials supplied or requested by the customer.
Existing Conditions: JUPITERMA LIMITED is not responsible for pre-existing damage, stains, marks, deterioration, discolouration, wear or other conditions that were present before the cleaning service commenced.
Stains and Permanent Marks: We cannot guarantee the complete removal of permanent stains, ingrained dirt, discolouration, marks, limescale, grease, odours or other conditions that cannot reasonably be removed using standard professional cleaning methods.
Specialist Cleaning: Certain surfaces, materials, stains or conditions may require specialist treatment or equipment outside the agreed scope of work. JUPITERMA LIMITED may decline to carry out such work or provide a separate quotation where appropriate.
Unsafe or Unsuitable Conditions: JUPITERMA LIMITED reserves the right to refuse, suspend or cancel a cleaning service where the property presents unsafe, unhygienic or unsuitable working conditions.
This may include extreme levels of dirt or waste, strong or unbearable odours, excessive biological contamination, infestations, unsafe access, hazardous substances or any other condition that may reasonably pose a health or safety risk to our cleaning team.
The safety of our employees and contractors takes priority over completing a cleaning service where the working conditions are considered unsafe.
Where a service is refused, suspended or cancelled due to unsafe or unsuitable conditions, applicable cancellation or call-out charges may apply in accordance with these Terms & Conditions.
Customers are requested to keep dogs and other pets in a separate room that is not being cleaned or safely secured while our cleaning team is working at the property.
Pets must be kept away from cleaning equipment, cleaning products and areas where the team is working.
This helps protect the safety of the animals and our cleaning team and allows our staff to focus on completing the cleaning service efficiently.
JUPITERMA LIMITED may decline to clean an area or suspend the service where an animal presents a safety risk or prevents the cleaning team from working safely.
Client Inspection: Upon completion of the cleaning service, the customer will have the opportunity to inspect the completed work and raise any concerns regarding the agreed scope of the service.
Service Complaints: If the customer is not satisfied with any aspect of the agreed cleaning service, they must contact JUPITERMA LIMITED within 48 hours of the service date and provide details of the areas or issues they are not satisfied with. Photographs may be requested to assist with the assessment.
Re-Cleaning: Where JUPITERMA LIMITED agrees that a re-clean is appropriate, the company will arrange a reasonable re-clean of the specific areas concerned, subject to availability.
Customer Presence: Where a re-clean is arranged, the customer or their authorised representative must be present during the re-clean and must inspect the affected areas thoroughly upon completion.
No Automatic Refund: JUPITERMA LIMITED does not offer a refund before the agreed re-clean opportunity has been provided, where a re-clean is considered appropriate.
Failure to report a service complaint within 48 hours may affect the company’s ability to assess the condition of the property and determine whether a re-clean is appropriate.
The re-clean policy applies only to areas included in the original agreed cleaning scope and does not apply to additional services or tasks that were not included in the original booking.
Pricing Changes: JUPITERMA LIMITED reserves the right to amend the quoted price where the actual circumstances of the property, its condition or the required scope of work are materially different from the information provided at the time of booking.
Pricing may also be adjusted where incorrect booking options, property details or service requirements were selected or provided by the customer.
Any significant additional charge will be communicated to the customer before additional work is carried out, where reasonably possible.
JUPITERMA LIMITED is committed to providing professional and high-quality cleaning services.
Our cleaning teams take reasonable care to complete the agreed cleaning tasks to a professional standard. However, minor areas may occasionally require additional attention.
Customers are encouraged to notify us promptly of any genuine concerns so that we can review the matter and, where appropriate, arrange a re-clean of the affected area.
Our aim is to resolve genuine service concerns professionally and with minimal inconvenience to the customer.
Customers are responsible for providing accurate information about the property, its condition and the services required.
Customers must prepare the property as reasonably possible before the cleaning team arrives, including removing excessive clutter and ensuring reasonable access to the areas included in the booking.
Customers are responsible for securing or removing fragile, valuable, delicate or irreplaceable items before the cleaning service begins.
Customers must ensure that the cleaning team has safe and reasonable access to the property at the agreed time.
The customer agrees to cooperate with JUPITERMA LIMITED and provide any reasonable information, access or evidence required to properly carry out the service or investigate a complaint.
Customer Inspection and Payment: Upon completion, the customer will have the opportunity to inspect the completed cleaning service and raise any concerns regarding the agreed scope of work before payment is made, in accordance with the applicable payment terms.
END OF TENANCY CLEANING
Quotation Changes: JUPITERMA LIMITED reserves the right to amend the initial quotation where the client’s requirements, property condition, size, or scope of work differ from the information originally provided by the client. Any significant change to the quotation will be communicated to the client before additional work is carried out.
Minimum Booking: A minimum booking of 4 hours applies to End of Tenancy Cleaning services.
Key Collection: A €15 fee (excluding VAT) applies where keys are required to be collected from a location outside the agreed service area or outside the postal code area specified at the time of booking.
Customer Responsibilities: The customer is responsible for providing:
A clear and accurate list of cleaning requirements;
Accurate information regarding the size, condition and layout of the property;
Access to the property at the agreed date and time;
Any relevant information regarding areas requiring special attention.
Estimates: Any duration provided by our sales advisors is an estimate only, based on the information and description of the property provided by the customer. The actual cleaning time may vary depending on the size, condition, level of dirt, amount of furniture, and overall requirements of the property.
Cleaning Products and Equipment: JUPITERMA LIMITED will provide the standard professional cleaning products, detergents, tools and equipment required to carry out the agreed cleaning service.
Cleaning Time: The time required to complete an End of Tenancy Cleaning service depends on the size, condition and level of cleanliness of the property. JUPITERMA LIMITED does not guarantee that the cleaning will be completed within an estimated timeframe unless a fixed duration has been expressly agreed in writing.
Additional Cleaning Requirements: Where the condition of the property requires additional cleaning time or services beyond the originally agreed scope, additional charges may apply. The customer will be informed before significant additional work is carried out.
Access to the Property: The customer must ensure that our cleaning team can access the property at the agreed time. Delays caused by lack of access, keys, parking, or other circumstances outside JUPITERMA LIMITED’s control may affect the available cleaning time.
Property Condition: The customer acknowledges that End of Tenancy Cleaning is intended to clean the property to a professional standard based on its condition at the time of service. JUPITERMA LIMITED cannot guarantee the removal of permanent stains, damage, mould, limescale, grease, odours, marks or other conditions that cannot reasonably be removed through standard professional cleaning methods.
Pre-existing Damage: JUPITERMA LIMITED is not responsible for damage, defects, stains, marks or deterioration that existed before the cleaning service commenced.
Client Inspection and Payment: No payment is required before the cleaning service is completed. Upon completion, the client will have the opportunity to inspect the property and confirm that they are satisfied with the cleaning service. Payment is due only after the client has completed the inspection and confirmed their satisfaction with the agreed scope of work.
ONCE-OFF DEEP CLEANING
Minimum Booking: A minimum booking of 3 hours applies to all Once-Off Deep Cleaning services.
Standard Room Cleaning: The service includes the standard cleaning of accessible surfaces and areas within each room as part of the agreed cleaning scope.
Additional Items: In addition to the standard cleaning of each room, the service includes cleaning of up to 5 additional items requiring individual attention. Any additional items beyond the included 5 may require additional time and/or charges.
Decluttered Property: The property must be reasonably decluttered and ready for cleaning before the team arrives. Cleaning staff are not responsible for sorting, organising or removing excessive clutter, rubbish or personal belongings.
Accessible Areas: All corners, surfaces, floors and areas to be cleaned must be reasonably accessible. Areas blocked by furniture, personal belongings, boxes or other items may not be cleaned if safe access is not possible.
Furniture and Belongings: Clients are responsible for moving personal belongings and items that they wish to have cleaned or that prevent access to the cleaning areas. Our team will not move heavy, fragile or valuable items unless agreed in advance.
Cleaning Time: The estimated cleaning duration is based on the information provided by the client and may vary depending on the size, condition and level of cleanliness of the property.
Additional Time: If the property requires additional cleaning time due to its condition, excessive clutter or requirements outside the agreed scope, additional charges may apply. The client will be informed before significant additional work is carried out.
Cleaning Products and Equipment: JUPITERMA LIMITED will provide the professional cleaning products, detergents, tools and equipment required to carry out the agreed cleaning service.
Client Inspection and Payment: No payment is required before the cleaning service is completed. Upon completion, the client will have the opportunity to inspect the property and confirm that they are satisfied with the cleaning service. Payment is due only after the client has completed the inspection and confirmed their satisfaction with the agreed scope of work.
CARPET & UPHOLSTERY CLEANING
Quotation Changes: JUPITERMA LIMITED reserves the right to amend the initial quotation where the client’s original requirements, property condition or scope of work differ from the information provided at the time of booking. Any significant change in price will be communicated to the client before additional work is carried out.
Minimum Call-Out Charge: All carpet and upholstery cleaning services are subject to a minimum call-out charge of €80 (excluding VAT).
Pet Hair Surcharge: An additional 30% charge may apply where excessive pet hair is present due to dogs, cats or other hairy pets, as additional time and specialist treatment may be required.
Water Extraction: An additional 30% charge may apply where extensive water extraction is required, including following flooding or significant water damage.
Drying Time: Carpets and upholstery may require an estimated drying time of up to 12–16 hours after professional cleaning. Actual drying time may vary depending on the level of soiling, ventilation, temperature, humidity, material and type of carpet or upholstery. Wool carpets and other delicate or natural materials may require longer drying times.
Customer Responsibilities After Cleaning: The customer should ensure adequate ventilation and, where appropriate, heating and airflow to assist the drying process. Customers should avoid walking on or using freshly cleaned carpets and upholstery until they are sufficiently dry.
Material and Fabric Limitations: JUPITERMA LIMITED will use appropriate professional cleaning methods based on the material and condition of the carpet or upholstery. However, we cannot guarantee the complete removal of permanent stains, dye damage, wear, discolouration, odours, burns, fading, ingrained dirt or other pre-existing damage.
Pre-Existing Damage: JUPITERMA LIMITED is not responsible for damage, staining, fading, shrinkage, colour transfer or deterioration that existed before the cleaning service or that results from the existing condition, age or characteristics of the material.
Additional Charges: Parking, congestion charges or other reasonable access-related charges may apply where applicable.
Key Collection: A fee of €15 (excluding VAT) applies where keys are required to be collected from a location outside the agreed service area or postal code area of the scheduled cleaning.
Client Inspection and Payment: No payment is required before the cleaning service is completed. Upon completion, the client will have the opportunity to inspect the work and confirm that they are satisfied with the agreed cleaning service. Payment is due only after the client has completed the inspection and confirmed their satisfaction.
MATTRESS CLEANING
Quotation Changes: JUPITERMA LIMITED reserves the right to amend the initial quotation where the client’s original requirements, mattress condition or scope of work differ from the information provided at the time of booking. Any significant change in price will be communicated to the client before additional work is carried out.
Minimum Call-Out Charge: All mattress cleaning services are subject to a minimum call-out charge of €80 (excluding VAT).
Cleaning Method: Mattress cleaning is carried out using the HygienicTech method and professional cleaning equipment appropriate for the mattress material and condition.
Drying Time: The drying time of a mattress may vary depending on its size, material, condition, level of soiling, ventilation, temperature and humidity. The customer will be advised, where appropriate, of the expected drying time after the cleaning service.
Customer Responsibilities: The customer should ensure that the mattress is reasonably accessible before the cleaning team arrives and should provide adequate ventilation and airflow after cleaning to assist the drying process.
Material and Condition Limitations: JUPITERMA LIMITED cannot guarantee the complete removal of permanent stains, discolouration, odours, body-fluid staining, wear, damage or other conditions that cannot reasonably be removed using professional cleaning methods.
Pre-Existing Damage: JUPITERMA LIMITED is not responsible for pre-existing damage, deterioration, staining, discolouration, fabric defects or other conditions present before the cleaning service.
Additional Charges: Parking, congestion charges or other reasonable access-related charges may apply where applicable.
Key Collection: A fee of €15 (excluding VAT) applies where keys are required to be collected from a location outside the agreed service area or postal code area of the scheduled cleaning.
Client Inspection and Payment: No payment is required before the cleaning service is completed. Upon completion, the client will have the opportunity to inspect the work and confirm that they are satisfied with the agreed cleaning service. Payment is due only after the client has completed the inspection and confirmed their satisfaction.
PAYMENTS
Payment Upon Completion: Payment is due upon completion of the cleaning service, after the client has had the opportunity to inspect the completed work and confirm that they are satisfied with the agreed cleaning service.
No Advance Payment: JUPITERMA LIMITED does not require payment before the cleaning service is completed, unless otherwise agreed in writing.
VAT: A 13.5% VAT charge will be added to the agreed service price and will be included in the final amount payable by the customer.
Payment Methods: We accept the following payment methods:
Cash: Payment can be made in cash upon completion of the service and after the client inspection.
Cheque: Cheques are accepted upon completion, payable to “JUPITERMA LIMITED”. The customer is responsible for any bank charges or reasonable costs arising from a dishonoured or unpaid cheque.
Debit/Credit Card: Card payments can be made:
Over the phone;
Through a secure payment link; or
Using an AIB card payment terminal at the property, where available.
Card Payment Authorisation: Where the customer provides card details or uses a payment link, the customer authorises JUPITERMA LIMITED to process the agreed amount for the completed cleaning service, including applicable VAT.
Outstanding Amounts: Where an amount remains outstanding after completion of the service, JUPITERMA LIMITED may issue an invoice for the outstanding balance. Payment will be due in accordance with the payment terms stated on the invoice.
Late Payments: Outstanding payments may be subject to reasonable additional charges where permitted by applicable law and where such charges have been communicated to the customer.
Unpaid Invoices: If an invoice remains unpaid after the due date, JUPITERMA LIMITED reserves the right to take reasonable steps to recover the outstanding amount, including the use of a debt collection service where appropriate and permitted by law. Any reasonable recovery costs that may legally be charged to the customer will be communicated in advance where applicable.
Payment Confirmation: A receipt or payment confirmation can be provided to the customer upon request.
Client Inspection: The customer is encouraged to inspect the completed cleaning service before making payment and to raise any concerns regarding the agreed scope of work at that time.
COMPLAINTS AND CLAIMS
Reporting Deadline: Any complaint regarding the quality of the cleaning service, breakage, damage or suspected theft must be reported to JUPITERMA LIMITED within 48 hours of the service date. Complaints relating to the quality of the service must be supported by clear photographs or other relevant evidence where applicable.
Service Complaints: If the customer is not satisfied with the cleaning service, they must notify JUPITERMA LIMITED within the 48-hour reporting period, providing details of the issue and supporting photographs where applicable. JUPITERMA LIMITED will review the complaint and, where appropriate, arrange a reasonable solution or re-cleaning of the affected area.
Inspection: The customer is encouraged to inspect the property carefully at the completion of the cleaning service and raise any concerns with the cleaning team before they leave the property.
Re-Cleaning: Where JUPITERMA LIMITED agrees that a re-cleaning is appropriate, the customer or their authorised representative must be present during the re-cleaning and must inspect the work thoroughly upon completion.
Complaint Response: JUPITERMA LIMITED may take up to 7 working days to investigate and respond to a complaint, depending on the nature and complexity of the matter.
Reporting Methods: Complaints may be submitted by phone, email or in writing. Complaints must be reported within 48 hours of the service date and should include sufficient details and photographic evidence where applicable.
Fragile and Valuable Items: Customers are responsible for securing or removing fragile, valuable, irreplaceable or highly breakable items before the cleaning service begins. Where such items cannot reasonably be cleaned without risk of damage, they may be excluded from the cleaning service.
Items of Limited Liability: JUPITERMA LIMITED does not accept responsibility for cash, jewellery, personal documents, items of exceptional or sentimental value, works of art, antiques or other irreplaceable items. Where liability is legally established for an item, any assessment will take into account its present actual value rather than sentimental or replacement value.
Suspected Theft: JUPITERMA LIMITED does not accept automatic liability for allegations of theft or missing property. Any suspected theft must be reported within 24 hours and supported by relevant evidence, including photographs or other information where available. JUPITERMA LIMITED will cooperate fully and reasonably with the customer in investigating the matter and, where appropriate, will cooperate with the relevant authorities.
Key Replacement: Locksmith or key replacement costs will be covered only where it is established that keys were lost by a JUPITERMA LIMITED operative while in their possession. Liability for key replacement is limited to €35 per household.
Confidentiality: JUPITERMA LIMITED will handle customer information confidentially and in accordance with applicable data protection and privacy laws.
Damage Resolution: Where JUPITERMA LIMITED accepts responsibility for damage caused by its operatives:
JUPITERMA LIMITED will seek to repair the damaged item where reasonably possible.
If repair is not reasonably possible, JUPITERMA LIMITED may, subject to applicable law and agreement with the customer, offer compensation based on the item’s present actual value, taking into account its age, condition and reasonable depreciation.
Any agreed resolution will relate to the damage caused by the cleaning service and will not include pre-existing damage, normal wear and tear, or deterioration due to the age or condition of the item.
Customer Cooperation: The customer agrees to provide reasonable access to the property, relevant information, photographs and other evidence necessary for JUPITERMA LIMITED to properly investigate a complaint or claim.
LIABILITY
JUPITERMA LIMITED reserves the right not to be liable for:
Scope of Work: Completing tasks that are not included in the agreed quotation, booking or task list.
Third Parties: Any issues, damage or interference caused by third parties entering, leaving or being present at the customer’s premises during the cleaning service.
Existing Conditions: Existing damage, stains, discolouration, wear, deterioration, spillages, odours or other conditions that were present before the cleaning service commenced.
Stains and Odours: Failure to completely remove old, permanent or deeply ingrained stains, discolouration or odours that cannot reasonably be removed using appropriate professional cleaning methods.
Fabric and Material Limitations: Wear, fading, discolouration, colour transfer, shrinkage or other changes to carpets, upholstery, fabrics or surfaces that become visible after dirt or accumulated soiling has been removed, particularly where these conditions are related to the age, condition or characteristics of the material.
Customer-Supplied Products or Equipment: JUPITERMA LIMITED is responsible only for the cleaning products, solutions and equipment supplied by the company. JUPITERMA LIMITED accepts no responsibility for damage, ineffective cleaning or other issues resulting from detergents, cleaning products, equipment or materials supplied or requested by the customer.
Unsafe or Unsuitable Conditions: The cleaning team has the right to refuse, suspend or cancel a cleaning service where the working conditions are considered unsafe, unhygienic or unsuitable for the team to carry out the work safely. This may include, but is not limited to:
Extreme levels of dirt, waste or contamination;
Strong or unbearable odours;
Conditions that may present a health or safety risk;
Excessive amounts of rubbish, animal waste or other biological contamination;
Infestations or suspected infestations;
Unsafe access or working conditions; or
Any other condition that the cleaning team reasonably considers unsuitable for safe working.
Cancellation Due to Property Condition: Where a cleaning service is refused, suspended or cancelled due to unsafe, unhygienic or unsuitable conditions at the property, JUPITERMA LIMITED may apply the applicable cancellation or call-out charge where permitted by law and where the customer has been informed of the relevant terms.
Access and Customer Cooperation: JUPITERMA LIMITED is not responsible for areas that cannot reasonably be accessed due to locked doors, furniture, personal belongings, excessive clutter or other obstructions outside the company’s control.
Pre-Existing Damage: JUPITERMA LIMITED is not responsible for damage or deterioration that existed before the cleaning service commenced or for defects arising from the age, condition or construction of the property or item.
Specialist or Unforeseen Conditions: Where a surface, material or condition requires specialist treatment, equipment or a method outside the agreed scope of work, JUPITERMA LIMITED may decline to carry out the work or may provide a separate quotation where appropriate.
CANCELLATION POLICY
By making a booking with JUPITERMA LIMITED, the customer confirms that they have read, understood and agreed to these Terms & Conditions, including the cancellation policy and any applicable cancellation charges.
24-Hour Cancellation Notice: Customers must provide at least 24 hours’ notice if they wish to cancel or reschedule a booked cleaning service.
Late Cancellation: Where a booking is cancelled or rescheduled with less than 24 hours’ notice, JUPITERMA LIMITED reserves the right to charge a 40% cancellation fee of the quoted service price, where permitted by applicable law.
Booking Confirmation: By confirming a booking, the customer acknowledges and agrees to the 24-hour cancellation notice requirement and accepts responsibility for any applicable cancellation fee arising under this policy.
1. End of Tenancy Cleaning
The customer agrees to pay a 40% cancellation fee of the quoted service price where the cleaning team is unable to carry out the booked service due to a customer-related access issue, including:
The cleaners being turned away or refused access;
No one being available to provide access to the property;
No water or electricity being available at the premises where these are required to carry out the service;
Keys provided by the customer not working or requiring special effort, skills or equipment to operate the locks.
Keys provided to JUPITERMA LIMITED must provide normal and reasonable access to the property.
2. One-Off Cleaning
The customer agrees to pay a 40% cancellation fee of the quoted service price where the cleaning team is unable to carry out the booked service due to a customer-related access issue, including:
The cleaners being turned away or refused access;
No one being available to provide access to the property;
No water or electricity being available at the premises where these are required to carry out the service;
Keys provided by the customer not working or requiring special effort, skills or equipment to operate the locks.
Keys provided to JUPITERMA LIMITED must provide normal and reasonable access to the property.
3. Carpet & Upholstery Cleaning
The customer agrees to pay a 40% cancellation fee of the quoted service price where the cleaning team is unable to carry out the booked service due to a customer-related access issue, including:
The cleaners being turned away or refused access;
No one being available to provide access to the property;
No water or electricity being available at the premises where these are required to carry out the service;
Keys provided by the customer not working or requiring special effort, skills or equipment to operate the locks.
Keys provided to JUPITERMA LIMITED must provide normal and reasonable access to the property.
Carpet & Upholstery Disclaimer: JUPITERMA LIMITED is not responsible for manufacturer defects, existing fading, colour bleeding, colour transfer, shrinkage or colour changes that may occur as a result of the existing condition, age or characteristics of the carpet or upholstery.
Customer Agreement
By completing and confirming a booking, the customer acknowledges and agrees to the cancellation policy, including the requirement to provide at least 24 hours’ notice for cancellations or rescheduling and any applicable cancellation fee.